- Actively gauge client satisfaction
- Commit to us to achieve certifications
Lisbon
About Us
Quality
Villaramadas believes it is important to be constantly developing and to guarantee the care at the highest level.
For example, our treatment program is evaluated annually and we apply innovative techniques within our treatment. In addition, our institution has an approved quality status.
We measure our quality by
Client satisfaction
Our internal client satisfaction measurements show that clients rate our treatment with an 8 average. Clients can also pass on their appreciation for our care on Zorgkaart Nederland. You can find our results.
Complaints procedure
We do our best to ensure that your treatment runs as smoothly as possible. However, it is possible that you are not satisfied. In that case you can use our complaints procedure.
The procedure (which can also be found in the complaints procedure) is as follows
- Discuss your dissatisfaction with the employee and / or his supervisor;
- If you are not satisfied with the solution offered, file your complaint with the management or complaints officer;
- If the management and complaints officer do not resolve your complaint satisfactorily, you can submit your complaint to the Healthcare Disputes Committee.
Foz do Arelho
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